Loanswest Pty Ltd is finalising its customised Long Form Privacy Statement / Privacy Policy. This interim page describes the current website and how to contact us. It is not the complete privacy policy for our credit-assistance services.
Before sharing identity documents, bank statements or other financial records, contact Luke for the applicable privacy and consent documents and an agreed way to provide them.
Making an enquiry through this website
When you select Send enquiry, the contact and appointment forms submit your details to our Google Firebase backend and use Resend to email your enquiry to luke@loanswest.com.au. You do not need an email application. This is an enquiry, not a loan application.
The enquiry form asks for your first name, last name, phone, email and loan purpose. You may also include your address, loan requirements, proposed borrowing amount and how you heard about Loanswest. Those extra details are optional. If someone referred you, include their name only, not their contact details. Enter your own enquiry, not someone else's personal information.
Luke receives the information you submit and uses it to respond to your enquiry. Please keep your first message general and do not include account numbers, passwords or financial or identity documents. The form does not add you to a marketing list or store your enquiry in the website's local storage.
A confirmation means the email-sending service has accepted the enquiry for delivery; it is not a guarantee of inbox receipt or a confirmed appointment. If delivery cannot be confirmed, the form keeps your details on screen so you can retry or contact Luke directly.
Website preferences and hosting
The website is publicly accessible without a password. The enquiry form does not save your details in browser storage. A preview-access preference may remain in browsers used before launch; it is no longer read or used and can be removed through your browser settings.
Google Firebase hosts the website and processes form submissions. To limit spam and duplicate emails, server-only records contain request identifiers, one-way keyed hashes, delivery status and counters. They do not contain a copy of your enquiry or your raw IP address. Request records are scheduled for deletion after 30 days and rate-limit records after their short counting window; automatic deletion may not be immediate.
Resend and Luke's email service process and may retain the email containing your enquiry. Our hosting and email providers also process service logs and network or delivery information. These services may process information outside Australia. Contact Luke if you would prefer to discuss your enquiry by phone.
There are currently no optional analytics, advertising tags or embedded review widgets installed. The review links take you to RateMyAgent's own website.
Before applying for a loan
The full Loanswest policy is being customised to describe the information collected for credit assistance, its use and disclosure, storage and security, overseas processing, access and correction, consent, privacy breaches and complaints.
Our credit licensee, outsource Financial Pty Ltd, publishes its own Privacy Policy. The link below explains the licensee's practices; it does not replace the customised Loanswest policy or your transaction-specific privacy and consent documents.
Privacy enquiries, access and correction
For a privacy question, a request to access or correct information you have provided, or a privacy concern, contact Luke Serra at luke@loanswest.com.au or 0431 556 633. Explain the request without sending unnecessary identity documents. Luke can discuss any information needed to identify and respond to it.
You can also contact our licensee at info@outsourcefinancial.com.au or 1300 781 481. Postal address: outsource Financial Pty Ltd, 406/19 Roseby St, Drummoyne NSW 2047.
How to raise a complaintThird-party websites
Links to official and third-party websites are provided for reference. Their operators control their own privacy and security practices.