Loanswest Pty Ltd (Credit Representative 557790) is authorised under Australian Credit Licence 384324, held by outsource Financial Pty Ltd (ABN 42 131 090 705).
This page summarises our confirmed licensing details and how to request the current Credit Guide. It does not replace the document provided when we begin credit assistance.
Get your copy
Ask Luke for the current Loanswest Credit Guide and take the time to talk through any questions about our services and disclosures.
Request the Credit GuideYour credit assistance provider
Loanswest Pty Ltd, ABN 84 675 992 604, is Credit Representative 557790. Luke Serra is Director and Mortgage Broker. Contact Luke at luke@loanswest.com.au or 0431 556 633.
Our credit licensee is outsource Financial Pty Ltd, ABN 42 131 090 705, Australian Credit Licence 384324. Email info@outsourcefinancial.com.au, call 1300 781 481 or write to 406/19 Roseby St, Drummoyne NSW 2047.
Request the current Credit Guide
Email or call Luke to request the current Loanswest Credit Guide. We provide the applicable guide as soon as practicable when it becomes apparent we are likely to provide credit assistance.
The guide explains our services, relevant fees and remuneration, lender relationships, responsible lending obligations and complaint arrangements. Review it with Luke so you understand how they apply to the assistance you receive.
Other disclosures may also apply
A credit proposal disclosure document explains transaction-specific information, including relevant costs and commissions. The applicable privacy and consent documents explain the collection and handling of your information. Please review these before providing documents or proceeding.
Questions or concerns
Ask Luke to explain any part of the guide or other disclosure that is unclear. You can raise a concern with Luke or contact outsource Financial directly. Our complaints page includes their contact details, response timeframes and how to contact AFCA.
Complaints and external dispute resolution